Refund policy

📦 Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in original condition
  • All original tags and packaging must be included

🚫 Non-returnable items:

  • Custom or personalized products
  • Gift cards

To request a return, please contact us at support@mailyprint.com with:

  • Your order number
  • Reason for return

⚠️ Important Return Note

Returns are only accepted in cases where:

  • The item is defective
  • The item is damaged during shipping
  • The item received is incorrect

For approved cases, we will provide a prepaid return label at no cost to you.

🔁 Exchanges

We offer exchanges for:

  • Incorrect items
  • Damaged items
  • Items not as described
  • Size or color issues (excluding custom or sale items)

To request an exchange:

  1. Contact our support team
  2. Use the provided return label
  3. Send the item back

Once received and inspected, we will ship a replacement.

💸 Refunds

  • Refunds are processed within 2 business days after we receive and inspect the returned item
  • It may take an additional 3 business days for the refund to appear in your account

⚠️ Partial refunds may apply if:

  • Item is used
  • Item is not in original condition

🚫 Return Shipping Responsibility

We cover return shipping costs only for defective, damaged, or incorrect items.

For all other return requests, shipping costs may not be covered.

💬 Customer Support

If you need help, we’re here for you:

  • Email: support@mailyprint.com
  • Support Hours: Monday – Friday, 10:00 AM – 8:00 PM (EST)
  • Response time: 1–2 business days
  • Address: 5830 E 2ND ST, STE 7000 #32697 CASPER, WY 82609